Your shopping cart is empty.
Privacy Policy
1 – Introduction
The NEXT Audiocom Website is owned and managed by CVA Electrónica - Fábrica de Equipamentos de Som e Luz, Lda, hereinafter referred to as NEXT Audiocom, by reference to the brand that it owns, as Responsible, with NIPC 502538163, with headquarters at Rua da Venda Nova, 295, 4435-469 Rio Tinto, Portugal.
All the personal information collected, is used to make the visit to our website as productive as possible.
Browsing the NEXT Audiocom website and customer registration on the online store requires the acknowledgment and the acceptance of this Privacy Policy.
NEXT Audiocom keeps a constant concern for the protection of the privacy of personal data and a preventive action regarding the security of the website and the protection of the data of the customers and visitors.
To reinforce the guarantees of the confidentiality of personal data, new data protection measures were implemented, both in terms of verifying the legitimacy of the use of personal data processed as in terms of ensuring compliance with the rights granted to the data subjects. In this context, and through the specialization of customer support channels, NEXT Audiocom aims to promote a clearer and more objective communication of the purposes underlying the processing of personal data and the transparency of processing operations.
Thus, the information contained in this text is intended to convey, clearly and unambiguously, the content of the privacy policy and protection of personal data that will be processed under the terms of the General Data Protection Regulation in force (hereinafter GDPR) and delimited by the content of the business relationship to be established between the data subject and NEXT Audiocom.
2 - Types of personal data collected
In general terms, personal data are collected in three situations directly arising from NEXT Audiocom activity:
2.1 - User registration
For the purpose of creating the customer account, a personal area is provided in which the customer must enter the data necessary for their identification as a customer. The first purchase will depend on the provision of additional personal data, indispensable for order processing and delivery.
Required fields on the forms available for those registration stages are marked with an asterisk (*).
NEXT Audiocom is committed to protecting customer data which will never be made available to third parties without the acknowledgment or consent of the data subject, as legally required.
Besides that, when making a purchase on the website, customers will also be asked for their shipping address and payment details in order to promote maximum effectiveness and to ensure that the delivery times are met. Such data will be transmitted to the abovementioned companies of NEXT Audiocom as well as to the carrier which will guarantee the delivery operation, all those entities being obliged to process such data in strict compliance with the GDPR key principles on the protection of personal data.
When processing a customer's order, it is possible that certain personal data - such as address and zip code - may be disclosed to third parties for the sole purpose of fraud prevention and detection and always following a request from the competent authorities. Such entities are also required to implement protection and security measures of such data.
For security reasons and for the protection of personal data, we recommend customers to destroy or struck through the label on which the data are printed, immediately after receiving the order, so as to prevent such data from being consulted by third parties after disposal of the packaging at recycling points.
For the effectiveness of the remaining functionalities made available by NEXT Audiocom upon customer's request, additional data may be collected. Such data will be subject to processing accordingly to the terms and conditions of use specifically laid down and made available for each functionality.
The data provided will be stored for the strictly necessary period, which usually corresponds to the period of existence of the customer account. For this reason, when the customer triggers the deactivation of their account, the personal data will be permanently deleted, except for the data necessary to comply with legal obligations, namely but without limitation, for billing and accountancy purposes. Such data will be stored in a database specifically created for such purpose and only for the time absolutely necessary. Likewise, on an exclusive database, the data regarding the transactions made by Credit Card will be stored, respectively for six and twelve months. Such storage is made for the sole purpose of allowing future reimbursements due to customers during the said periods, from the date of issuance of the respective invoice.
Therefore, once the account has been deactivated, if customer wants to place a new order on the site, the customer must make a new initial registration, subject to the terms and conditions in force at that same date.
In the event that, after the expiry of the abovementioned time periods, a reimbursement shall take place and the account has already been deactivated, the customer shall contact the Customer Support.
Completion of customer registration will trigger a registration confirmation for the email address that the customer associates with the customer account and will include a hyperlink to this text.
In regards to the accuracy of the customer's data and the respective registry, whenever the customer intends to verify the data provided to NEXT Audiocom, the customer may do so on their personal area. Customer should keep their account access data secure, as any action or request made through your account will be their responsibility, provided that the customer follows the customer identity validation procedures described below.
NEXT Audiocom recommends that the customers not to store their password in their browser, as someone else with access to their computer can access their personal data.
Customer data are processed in the context of actions such as order processing, customer's notification of any changes to site functionalities, surveys and the evaluation of interactions for statistical purposes.
Further information about the customer experience on the site may be collected for the sole purpose of improving customer service. However, this will only be done upon confirmation of the respective holder's acknowledgment or, where applicable, their express consent.
Customers may, periodically and by email, receive information about products and services, campaigns, promotions and special offers. If the customer does not wish to be contacted for these purposes, the customer may unsubscribe from the newsletter by opting to cancel, by clicking on the hyperlink provided in the newsletter text for that specific purpose.
2.2 - Customer contact
Whenever the customer, on their own initiative, contacts NEXT Audiocom in order to obtain information, regarding the products, purchase procedures, the status of the order or to report any situation related to the site or to any services provided, NEXT Audiocom may need to collect additional personal data for various purposes, which will be specifically communicated in this case, but which may generally fall under the circumstances of confirming the customer's identity and the purpose of the contact.
As part of the processing of a specific order, the need may arise for NEXT Audiocom to contact the customer for confirmation or rectification of any of the personal data necessary to complete the delivery process (for example, delivery address).
In such cases, contact will be made to the mobile phone number on the customer file We may also contact you to inform the customer, via telephone, due to the lack of stock of one or more items of the order in question and that, as an alternative to the unavailability of the products, the refund of the amount paid may be made. or replacement with similar products.
2.3 - Cookies and Other Marketing Tools
Cookies can be Classified and described as follow:
2.3.1 - Regarding the type:
Essentials - allow you to navigate the site and use its features. Without these cookies, orders cannot be processed.
Non-Essentials, Functionality or Performance - Collect information on how the user uses the site to improve its functionality. They allow you to check which areas are of greatest interest to the customer by measuring the effectiveness of promotional campaigns. In this way, NEXT Audiocom can understand which products and promotions are best suited to the client's interests and needs, which will be done through: the elaboration of statistics based on the non-individualized behavior of the client and the consequent use of the site; measuring the effectiveness of advertising campaigns; consequent improvements in navigation, etc., for the sole purpose of improving the site's performance and responsiveness. For this reason, performance cookies provided by authorized third parties are also used for the purposes stated herein.
Analyticals - used anonymously for statistical purposes and for the purpose of improving the functioning of the site without any collection of personal information. They allow you to highlight articles that may be of interest to customers or visitors, monitor site performance, determine the most effective method of linking pages, or even why some pages are receiving error messages.
2.3.2 - Regarding validity:
Persistent - stored on the client's computer or equipment between browser sessions to maintain settings or preferences and to improve site usage on the next visit. Some of these cookies are provided by authorized third parties, however, with the following purposes: presentation of campaigns and products - considered to be in the customer's interest; retargeting - advertising of NEXT Audiocom products on partner or social network websites without storing personal data or user profiles, thus not assuming the transmission of any personal data to third parties because advertising is entirely anonymous.
Session - limited to each user-initiated session, so they expire each time a browser session is ended. They may be aimed at indicating products previously placed in the shopping cart, identifying problems and ensuring a better browsing experience. Some session cookies may also be a guarantee of enhanced security.
Cookies used by NEXT Audiocom
The cookies remain on the chosen browser merely during the session and may inclusively be deactivated if a period of inactivity of the user shall be detected.
Regardless the session length, the user may, at any time, deactivate these cookies by managing the browser settings.
· Strictly necessary
_gad - Used to distinguish users
_gat - Used to control the request rate
_gid - Used to distinguish users
date_add - Date and time the cookie was created
id_lang - Identifier of the language associated with the user
id_currency - User associated currency identifier
last_visited_category - Identifier of the last category visited by the user
ajax_blockcart_display - Option to view the cart to be expanded or compact.
Viewed - Identifier of recently viewed products separated by commas.
id_wishlist - Identifier of the wish list to be displayed in the wish block.
checkedTOS - Terms and conditions acceptance marker (1 accepted, 0 not accepted)
id_guest - User identifier as a visitor if you have not logged in
id_connections - Connection identifier for the user's current session
id_customer - Customer ID if you log in
customer_lastname - Last name of the customer
customer_firstname - First name of the customer.
logged - Login made
passwd - Client encrypted password.
email - Email address of the customer after logging in.
id_cart - Identifier of the current cart to be shown in the cart block.
checksum - Used by us to validate if the information mentioned in the cookie is changed by third parties.
_stripe_sid and _stripe_mid - Stripe is used to make payments by Credit Card. Stripe uses cookies to remember your identity and to allow NEXT Audiocom to process payments without storing any Credit Card information on its servers.
_fbp - Used by Facebook to create product ads on Facebook
Google Doubleclick - This is an advertising cookie that we use to measure the effectiveness of our marketing campaigns. It allows Google to show our ads on other websites based on your browser history on our page or interaction with our ads.
2.3.3 - Enabling and disabling cookies and similar technologies
Newsletters and other communications may, for statistical purposes, contain information that enables them to know if they are open and to verify clicks through hyperlinks within them. However, the customer is always allowed to refuse to receive the newsletter or email communication through an option specifically provided for this purpose and mentioned therein.
In addition, in the "Help" menu of the browser used, the customer can manage the use of cookies and other similar technologies. As indicated in the message at the top of this page, access to the NEXT Audiocom online store presupposes the use of cookies and their deactivation may affect site navigation.
When intending to and if applicable, the customer may ask for additional information regarding the storage period of the data collected by the cookies provided by NEXT Audiocom.
2.3.4 - Individualized communications of product and services promotions
Depending on the customer's choice between standard experience or custom experience, NEXT Audiocom may or may not send emails, in the form of notifications or newsletters, within which general or customer-oriented promotional campaigns are conducted. In both cases, such communications shall be received only upon confirmation that the customer has expressly and unambiguously given his consent and that he has been informed of his right to terminate, at any time, the permissions previously granted to such effect.
The processing of personal data carried out within the scope of individualized communications is made in strict compliance with GDPR, whether carried out by NEXT Audiocom´s employees or by any third company to whom data may be transmitted for the purpose of performing the services necessary to perform the said promotional campaigns.
2.3.5 - Redirecting
Some hyperlinks on this site redirect the customer to external websites. By clicking on those hyperlinks, the customer will be leaving the NEXT Audiocom website. As no control over these sites is possible, we cannot be held responsible for any content made available on them. Navigation and use of any platform owned by NEXT Audiocom or by any of its partners will mean the acceptance of the conditions of use of the same, accordingly to the specific terms laid down for that purpose.
2.3.6 - Secure Data Processing, Lawfulness, Fairness and Transparency
NEXT Audiocom uses one of the safest online ordering systems and is constantly improving its software so to offer the safest possible data processing to its clients and to assure their trust. A server certificate, also known as a digital certificate, ensures our identity, as well as Secure Sockets Layer (SSL) encryption of transmitted data.
3 - Access and Purpose Limitation
NEXT Audiocom undertakes to use the personal data of its customers and visitors for the purposes strictly necessary for the pursuit of its activity, with the limitations arising from the scope of the same or the extent of the consent expressly granted by its holder. This also means that the data will not be transmitted to any third party without their knowledge and / or authorization where NEXT Audiocom is so legally bound to.
In this sense, NEXT Audiocom also ensures the access to such data by its employees to the extent deemed absolutely necessary to carry out the action in question. Those employees are identified and tracked according to the functions and tasks assigned to them and within the framework of the contractual relationship set between them.
4 - Data Subject Rights
4.1 - Right to information and access to personal data
The customer may at any time request information about the stored personal data, whether concerning the category of personal data, the source and recipient (s) thereof, the length of the storage period and the underlying purposes, or concerning the identification of the data controller, the data protection officer and their contacts.
4.2 - Right to rectification and Right to Erasure of personal data
In order to exercise their right to rectification of their personal data, customer shall send the request, identifying the data to be modified and the up-to-date information, here www.nextaudiogroup.com/empresa/rgpd
The same procedure should be followed if the customer wishes to exercise their right to erasure of personal data. In either case, the customer will receive confirmation, via the same channel used, that their request has been answered as requested.
4.3 - Right to Restriction of processing, to Object and to Withdraw prior consent
In reinforcement of the principle of transparency in the processing of personal data and customer communications, NEXT Audiocom allows the customer to, at any time, modify the data processing permissions granted for each of the stated purposes. The customer shall send the request, identifying the data to be modified and the up-to-date information, here www.nextaudiogroup.com/empresa/rgpd
4.4 Subsidiary application
This text shall govern all the matters regarding the privacy and the data processing done within the framework of the use of the apps and further functionalities, whether accessible through a hyperlink made available by NEXT Audiocom on the website. For that reason, it shall be applicable on a subsidiary basis to all the situations which may not be specifically regulated.
5 - Privacy Policy changes and contacts
Any changes made to this Privacy and Data Protection Policy will be posted on the NEXT Audiocom website and all versions prior to this will be made available upon express request of the customer.
Irregularities, non-compliance and any security restrictions on the processing of personal data should be immediately reported to the Data Protection Officer of NEXT Audiocom by email: [email protected]
